Arlie Russell Hochschild is an American sociologist who developed the concept of emotional labor in her book The Managed Heart (1983), based on her study of flight attendants and bill collectors, arguing that many service jobs require workers to manage and produce specific feelings, such as friendliness or authority, as part of the job itself, a form of labor that can become alienating when a worker's authentic emotions are commercially regulated by an employer. In The Second Shift (1989), co-written with Anne Machung, she documented how employed married women in the United States continued to perform the great majority of housework and childcare after returning home from paid work, coining the term second shift to describe this unequal, largely invisible additional workload. Hochschild's attention to the emotional and domestic dimensions of everyday life opened an influential line of sociological research into feeling, gender, and labor.
Facts
Nationality / Culture Defining ContributionIntroduced the concept of emotional labor, showing how service jobs require workers to manage and produce specific feelings as part of the work itself, and developed the idea of socially learned feeling rules that guide what people try to feel. 1 Notable WorkThe Managed Heart: Commercialization of Human Feeling (1983); The Second Shift: Working Families and the Revolution at Home (1989); Strangers in Their Own Land: Anger and Mourning on the American Right (2016) 1 In the Other Atlases
Sources
1. Arlie Russell Hochschild (Wikipedia)
WikipediaLead section, birth date
Arlie Russell Hochschild (; born January 15, 1940) is an American professor emerita of sociology at the University of California, Berkeley and writer.
Lead section, birth year
Arlie Russell Hochschild (; born January 15, 1940) is an American professor emerita of sociology at the University of California, Berkeley and writer.
Early life and family background section
Arlie Hochschild was born Arlie Russell in Boston, Massachusetts, the daughter of Ruth Alene (Libbey) and Francis Henry Russell, a diplomat who served in Israel, New Zealand, Ghana, and Tunisia.
Lead section, nationality
Arlie Russell Hochschild (; born January 15, 1940) is an American professor emerita of sociology at the University of California, Berkeley and writer.
Early life and family background section, birth name
Arlie Hochschild was born Arlie Russell in Boston, Massachusetts, the daughter of Ruth Alene (Libbey) and Francis Henry Russell, a diplomat who served in Israel, New Zealand, Ghana, and Tunisia.
Emotion in social life section
Hochschild proposes that human emotions, joy, sadness, anger, elation, jealousy, envy, despair, are partly social.
Bibliography, Books section
The Managed Heart: Commercialization of Human Feeling. University of California Press. 1983.
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